Refund policy
Return & Refund Policy – Keisi Jewelry
At Keisi Jewelry, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
You have 14Â days from the date of delivery to request a return.
To be eligible for a return:
- Item must be unused and in the same condition you received it
- Must be in original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Earrings
- Final sale items
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Refunds
Once we receive and inspect your return, we will notify you of the approval.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will make it right.
Contact Us
For any questions or return requests, please contact us at:
📧 keisijewelry1@gmail.com
call 949 842 6199
Order Cancellation Policy – Keisi Jewelry
Orders can be canceled within 24 hours of purchase.
After this period, orders may have already been processed or shipped and cannot be canceled.
To request a cancellation, please contact us as soon as possible at:
📧 keisijewelry1@gmail.com
If the order has already been shipped, it will be treated as a return and must follow our Return & Refund Policy.